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FAQ

Frequently Asked Questions (FAQs)

 

1. How does the custom design process work?

  •  After booking, we move on to your consultation to finalize your design, sketch, and pricing.

  • You'll receive a contract, and the initial deposit is due 10 days following the date, locking in your order.

  • When your garment is complete, you'll receive an official photo and shipping or pick-up details.

 

2. How much will a custom garment cost?

  • Prices vary based on design, fabric, size, and complexity.

  • Custom dress starts at $500.00.

  • Prom pricing starts at $1,250.00.

  • Sequin designs start at $1,350.00.

  • Rhinestone and crystal designs start at $1,600.00.

  • Full rhinestone dresses start at $2,000.00.

 

3. How far in advance should I order?

  • We recommend ordering at least 3 months in advance to account for potential delays.

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4. What is the process for choosing fabrics and materials?

  • Fabric options are discussed during the consultation, and alternative choices can be provided afterward.

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5. How many fittings will be needed, and what should I expect during them?

  • Local clients may require 1-2 fittings, depending on the design.

  •  For out-of-state clients, we offer recommendations to ensure a perfect fit.

 

6. Can I make changes to the design during the process?

  • Changes can be made until production starts, but some may affect the price.

  • No major changes are allowed once production begins.

 

7. What is the payment schedule for a custom garment?

  • Garments under $600.00 must be paid in full before production.

  • For dresses over $600.00: A consultation fee is due upon booking.

  • 50% is due 10 days after your consultation, with the remainder due before shipping.

  •  Payment arrangements may be considered based on the garment's price.

 

8. How do you handle alterations or adjustments after the garment is completed?

  •  If major adjustments are needed beyond our control, we'll reimburse the alteration charge.

 

9. What is the cancellation or refund policy for custom orders?

  •  No refund on the deposit after production starts.

  •  No full refunds unless the dress is unwearable.

 

10. Do I need to provide measurements, or will you take them?

  •   We'll take your measurements virtually during the consultation.

 

11. What happens if the garment doesn't meet my expectations?

 

12. Can you work with my budget?

  •    Yes.

 

13. What is the best way to communicate with you throughout the process?

  • Email, and please allow 24-48 hours for a response.

POLICY

Important Information Regarding Orders and Returns:

 

Order Cancellation Policy:

   We regret to inform you that once production begins on your order, we are unable to accommodate cancellations. Please double-check your order details before confirming.

 

 Returns and Refunds:

   Our commitment to quality means that we cannot accept returns on garments that have been worn. We understand that fit and style are crucial, so please refer to our sizing guides and product descriptions to ensure the perfect choice before making a purchase.

 

Thank you for your understanding and for choosing [Your Company Name]. If you have any questions or need further assistance, feel free to contact our friendly customer support team.

TIPS

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Preparing for Your Consultation:

 

Dress Comfortably:

   When coming in for your consultation, it's a great idea to wear fitted clothing like biker shorts, leggings, and a tank top. This will help us accurately measure and discuss your dress design preferences.

 

Bring a Measuring Tape: (virtual consultation) 

   To ensure precise measurements, we recommend bringing a measuring tape with you. You can easily find one at your local craft store if you don't already have one. This will help us create a gown that fits you perfectly.

 

What to Expect During Your Consultation:

 

Dress Design Discussion:

   Your consultation is the perfect time to talk about your dream dress. Bring any inspirational photos or ideas you have, and we'll work together to create a design that reflects your unique style.

 

Accurate Measurements:

   Our expert team will take precise measurements to ensure your gown fits flawlessly. This step is essential for a tailored and comfortable fit.

 

Payment Details:

   To confirm your order, please note that a minimum of 50% of the garment balance is due within 10 days of your consultation unless we've discussed other arrangements. This ensures a smooth and timely process for your custom gown.

 

We look forward to meeting you and helping you bring your dream dress to life. If you have any questions or need further information, don't hesitate to get in touch with our team.

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To provide a more comprehensive and appealing description of what's included in your pricing, consider rephrasing as follows:

 

What's Included in Our Price:

 

Virtual Consultation:

   We offer personalized virtual consultations to discuss your unique vision and requirements. Our team is dedicated to understanding your needs and making your dream project a reality.

 

Fabrics and Notions:

   Our pricing covers top-quality fabrics and essential notions required for your project. We source materials that meet our highest standards for quality and durability, ensuring your satisfaction.

 

Production:

   You can trust us to bring your design to life with meticulous craftsmanship. Our skilled artisans work diligently to create your garment or project with attention to every detail.

 

One-on-One Access to Your Designer:

   Enjoy the advantage of direct, one-on-one access to our talented designer throughout the process. This personalized attention ensures that your project is a collaborative effort, resulting in a piece that truly reflects your vision.

 

At  KaiCos Luxury, we believe in transparency and delivering exceptional value. If you have any questions or require further information about our pricing or services, please don't hesitate to reach out. We're here to make your creative journey a memorable and satisfying one."

PHOTO SUBMISSIONS

Sharing Your Vision:

 

Inspiration Photos:

   To help us understand your style and preferences, please provide 2-3 inspirational photos. These could be images of dresses or outfits you admire. 

 

Tell Us Your Likes and Dislikes:

   We value your input! In addition to sharing inspirational photos, please provide us with specific details about what you like in those dresses. Equally important, let us know if there are any details you dislike or wish to avoid. Your feedback will guide us in creating a design that truly resonates with your vision.

 

Feel free to attach your inspirational photos and share your thoughts with us during your consultation or through our communication channels. Your input is invaluable in crafting a piece that's uniquely yours."

Please submit your photos for review by sending them to: kaicosluxury@gmail.com

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